Gartner Research

Stop Seeking 'Average' in ERP — It Doesn't Exist

Published: 02 November 2015

ID: G00290654

Analyst(s): Nigel Montgomery, Pat Phelan, Denise Ganly, Christian Hestermann , Carol Hardcastle


Organizations should not attempt to substantiate, or limit, ERP investments based on "average" costs and benefits, which don't take into account the context. Doing so leads to inaccurate budgeting and increased risk, for both the enterprise and the responsible ERP leader.

Table Of Contents


  • 1. License Costs
  • 2. Anticipated Business Benefits Realized
  • 3. Implementation Cost
  • 4. Implementation Project Duration
  • 5. Implementation Project Resourcing Plan and Team Size
  • 6. Support Head Count
  • 7. Support Service Costs
  • 8. Organizational Change
  • 9. ERP Application Customizations
  • 10. Reports, Interfaces, Conversions, Extensions, Forms and Workflows
  • 11. Implementation Project Cost Overrun
  • 12. Integration Issues
  • 13. Number of Packaged Add-Ons

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