Gartner Research

Manage ERP Customizations, Don't Avoid Them

Published: 03 November 2015

ID: G00289634

Analyst(s): Christian Hestermann


Customizations can deliver real business value but can also risk jeopardizing the long-term viability of ERP systems and business applications. ERP leaders must select customizations wisely and manage them carefully; don't just avoid them.

Table Of Contents
  • Key Challenges



  • Differentiate Between Multiple Types of Customizations
  • Build Abstraction Layers to Solve the Problem of Intrusiveness
  • Diligently Manage Customizations to Ensure Long-Term Business Value
    • Select the Right Customizations to Build
    • Budget for the Full Life Cycle Costs of the Selected Customizations
    • Build the Customizations in the Least Intrusive Way Possible
    • Put Source Code Management and Version Control in Place
    • Document All Aspects of Customizations for the Longest Possible Life Span
  • Retire Customizations Whenever Possible

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