Gartner Research

Make Business Operations More Agile With Intelligent Business Processes That Reshape Themselves as They Run

Published: 03 November 2015

ID: G00281071

Analyst(s): Rob Dunie, W. Roy Schulte , Michele Cantara


Business processes are a journey to a business outcome. Here, we introduce business transformation, process and analytics leaders to intelligent business processes — a "mode of transport" that takes knowledge work, customer-facing and IoT-rich business processes on a situationally adaptive journey.

Table Of Contents
  • Key Challenges



  • Review Gartner's Definition of Intelligent Business Process and Assess IBP Applicability to Your BPI and Business Transformation Efforts
    • Key Concept: Intelligent Business Process
  • Don't Try to Find the Single-Best-Practice Process for All Situations; Instead, Focus on Delivering Uniquely Optimized Business Outcomes for Each Process Instance
    • Key Concepts: Process Instance and Unstructured Process
  • Use IBPs to Make Operational Decisions Transparent and Actionable for Process Participants
    • Key Concepts: Decision Model, Decision Management, Operational Decisions and Operational Context
  • Broaden Your Process Design Capabilities to Include Operational Decision Management and Analytics
    • Key Concepts: Designing Operational Decisions and Operational Context
  • Rely on the Right Operational Intelligence Technologies to Support Your IBP

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