Gartner Research

Critical Capabilities for Unified Communications as a Service, Global

Published: 03 November 2015

ID: G00272491

Analyst(s): Megan Fernandez , Bern Elliot , Daniel O'Connell , Steve Blood


UCaaS products vary in richness of services, scalability, functionality and ability to address different use cases. Research also found that vendor capabilities varied extensively by region.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • 8x8
    • AT&T
    • Avanade
    • BT
    • CSC
    • Google
    • HP
    • Interoute
    • Microsoft
    • Mitel
    • NTT Com (Arkadin)
    • Orange Business Services
    • RingCentral
    • ShoreTel
    • Star2Star Communications
    • Thinking Phone Networks
    • Verizon
    • Vonage
    • West IP Communications
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Mobility
    • Conferencing (A/V/W)
    • Customer Self-Provisioning Portal
    • Installation and Integration
    • Customer Service and Support
    • Packaging and Services for SMBs
    • Scaled for Large-Enterprise Support
    • Multinational Support
  • Use Cases
    • Small and Midmarket Requirement
    • Large-Enterprise, Modest UC Requirement
    • Large-Enterprise, Full UC Portfolio
    • Multinational UC Requirement
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.