Gartner Research

Critical Capabilities for Unified Communications as a Service, Global

Published: 03 November 2015

ID: G00272491

Analyst(s): Megan Fernandez, Bern Elliot, Daniel O'Connell, Steve Blood

Summary

UCaaS products vary in richness of services, scalability, functionality and ability to address different use cases. Research also found that vendor capabilities varied extensively by region.

Table Of Contents

What You Need to Know

Analysis

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • 8x8
    • AT&T
    • Avanade
    • BT
    • CSC
    • Google
    • HP
    • Interoute
    • Microsoft
    • Mitel
    • NTT Com (Arkadin)
    • Orange Business Services
    • RingCentral
    • ShoreTel
    • Star2Star Communications
    • Thinking Phone Networks
    • Verizon
    • Vonage
    • West IP Communications
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Mobility
    • Conferencing (A/V/W)
    • Customer Self-Provisioning Portal
    • Installation and Integration
    • Customer Service and Support
    • Packaging and Services for SMBs
    • Scaled for Large-Enterprise Support
    • Multinational Support
  • Use Cases
    • Small and Midmarket Requirement
    • Large-Enterprise, Modest UC Requirement
    • Large-Enterprise, Full UC Portfolio
    • Multinational UC Requirement
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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