Gartner Research

How to Secure Remote Privileged Access for Third-Party Technicians

Published: 03 November 2015

ID: G00290251

Analyst(s): John Girard, Felix Gaehtgens


Most organizations granting remote privileged application or operating system-level access to third-party users leave gaps that introduce significant security risks. Identity and access management and security leaders should follow these best practices to mitigate the risks.

Table Of Contents
  • Key Challenges



  • Manage Third-Party Identities With a Separate Identity Life Cycle
    • Use Sponsors and Delegates to Manage Third-Party Users
    • Grant Access on an Ad Hoc Basis
    • Recertify Sponsors, Delegates and Individual Third-Party Accounts on a Regular Basis
  • Deploy Tools to Support Remote Privileged Access
    • Use VDI Servers to Provide a Controlled Environment for Local Applications Required by Third-Party Technicians
    • Deploy PSM Servers
    • Alternative Access Methods
    • Choose Appropriate Authentication Options
    • Prevent Lateral Movement by Privileged Users
    • Provide a Controlled Environment for File Transfers
  • Record and Review Privileged Sessions

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