Gartner Research

Asia/Pacific Context: 'Magic Quadrant for IT Service Support Management Tools'

Published: 04 November 2015

ID: G00291443

Analyst(s): Tapati Bandopadhyay


APAC I&O leaders buying ITSSM tools go by their previous experience with vendors, implementation partners and IT service providers, staying conscious of total cost of ownership and value. They should focus on differentiated capabilities of the tools and their fitment to specific ITSSM contexts.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • Axios Systems
  • BMC Software
  • CA Technologies
  • Cherwell Software
  • Heat Software
  • HPE
  • Landesk
  • ServiceNow

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