Gartner Research

Use Business Outcomes to Determine the Scope of the 'Business Process' to Be Improved

Published: 04 November 2015

ID: G00277312

Analyst(s): Janelle Hill , Michele Cantara


BPM as a discipline for delivering excellent business outcomes cannot advance unless business and IT roles establish a common definition of what is a "business process" and what constitutes an improvement. Any misalignment impedes the realization of desired business outcomes.

Table Of Contents
  • Key Challenges



  • Halt the Debate and End the Confusion With a Simple Definition of "Business Process"
  • Establish Measurable Business Outcomes to Be Improved
    • Work Backward From the Outcome to Scope the BPI Project
  • Create a Level 0 Process Diagram to Establish the Enterprise Process Context
  • Simplify the Process First; Then Decide How to Institutionalize the Changes
    • Can Improvements Be Realized Without Automation?

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