Gartner Research

How to Structure Supply Chain Outsourcing Master Service Agreements

Published: 05 November 2015

ID: G00292844

Analyst(s): Courtney Rogerson, David Gonzalez , Ray Barger Jr


When outsourcing supply chain functions/processes, such as logistics or contract manufacturing, a comprehensive MSA framework is essential. CSCOs should use the 23 MSA articles in this research as foundational guidelines when contracting with supply chain outsourcing service providers.

Table Of Contents
  • Key Challenges


  • How to Use


  • Build an Effective Supply Chain Outsourcing Contract by Considering the 23 Articles Identified in Gartner's MSA Framework
  • Modify Article Content as Needed to Address Specific Business Objectives/Requirements
  • Structure Supply Chain Outsourcing Contracts So MSA Terms and Conditions Are Separate From the Functional/Operational Conditions

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