Gartner Research

Emerging Technology Analysis: User Experience Platforms

Published: 06 November 2015

ID: G00291847

Analyst(s): Fabrizio Biscotti , Gene Phifer , Joanne M. Correia, Tom Eid, Jim Hare , Bianca Granetto


An incomparable user experience will increasingly be a key competitive differentiator for digital businesses. Product leaders of technology and service providers must immediately assess the impact of a UXP within their planning and sales goals and objectives.

Table Of Contents


  • Technology Description
    • Key UXP Components
    • The "Ethos" of a UXP Is Where the Business Value Resides
  • Technology Adoption
    • Factors That Will Drive Adoption
    • Factors That Will Inhibit Adoption
  • Technology Impact
    • Impact on Existing Markets
    • Vendor Impact
    • User Impact
    • Actions for the Next Six to 18 Months
  • References

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