Gartner Research

Three Critical Advanced BPM Skills to Deliver Strategy to Execution

Published: 09 November 2015

ID: G00277688

Analyst(s): Marc Kerremans, Samantha Searle

Summary

Immature BPM skills prevent business process directors from enabling BPM to support strategy execution. BP directors should advance the BPM team's skills to increase visibility into process performance, and align behaviors to outcomes, enabling the organization to improve strategy execution.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Value Chain Analysis to Identify Where BPM Can Improve Strategy Execution
  • Build a Metrics Hierarchy to Clarify How Process and Functions Contribute to Enterprise Performance
  • Improve Communications Skills to Create Cascaded Communications That Align Behaviors With Outcomes

Case Study

  • A Global Science Company Combines Value Chain Analysis With a Metrics Hierarchy to Deliver a Much Better Customer Experience
  • A European Bank Uses Advanced Process Analysis and Communications Skills to Gain Visibility Into Performance and Better Serve Its Clients

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.