Gartner Research

Three Critical Advanced BPM Skills to Deliver Strategy to Execution

Published: 09 November 2015

ID: G00277688

Analyst(s): Marc Kerremans , Samantha Searle


Immature BPM skills prevent business process directors from enabling BPM to support strategy execution. BP directors should advance the BPM team's skills to increase visibility into process performance, and align behaviors to outcomes, enabling the organization to improve strategy execution.

Table Of Contents
  • Key Challenges



  • Use Value Chain Analysis to Identify Where BPM Can Improve Strategy Execution
  • Build a Metrics Hierarchy to Clarify How Process and Functions Contribute to Enterprise Performance
  • Improve Communications Skills to Create Cascaded Communications That Align Behaviors With Outcomes

Case Study

  • A Global Science Company Combines Value Chain Analysis With a Metrics Hierarchy to Deliver a Much Better Customer Experience
  • A European Bank Uses Advanced Process Analysis and Communications Skills to Gain Visibility Into Performance and Better Serve Its Clients

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