Gartner Research

Maturing the IT Service Portfolio for Strategic Business Impact

Published: 13 November 2015

ID: G00289567

Analyst(s): Suzanne Adnams


CIOs must keep the IT organization relevant by defining IT services that evolve and mature with the enterprise. As operational delivery matures, service definitions evolve through three stages: IT focused, business outcome focused and enterprise advantage focused.

Table Of Contents
  • Key Challenges



  • Move the IT Organization to a Business Point of View to Differentiate Business-Focused Services From IT Processes or Technology Services
  • Use the Service Portfolio and Value Statements to Guide IT Management and Process Decisions, and to Align These Decisions With Business Priorities
  • Review and Revise the Service Portfolio to Match the Corresponding Maturity and Delivery Focus of the IT Organization to Drive Growth and Improvement

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