Gartner Research

New Digital Business Skills Required to Leverage Modern Healthcare Payer Core Administrative Technologies

Published: 13 November 2015

ID: G00276846

Analyst(s): Constance Sjoquist

Summary

U.S. healthcare payer CIOs modernizing their core administrative systems also need to update the IT skills required to fully leverage the newer technologies and capabilities these applications bring to digital business transformation.

Table Of Contents
  • Impacts

Analysis

  • Introduction

Impacts and Recommendations

  • Adopting newer core administrative technologies to modernize how they run their businesses will require healthcare payer CIOs to renovate IT to capitalize on the potential of these newer systems to transform to digital business
  • Lack of familiarity with newer core administrative technologies will trigger resistance within "legacy" IT and slow the adoption and successful operations of these modern systems
  • Core administration is not the "hip" area of the payer technology, and payer CIOs are challenged to attract IT talent with fresh skills and an appetite for innovation
  • Core administrative modernization will require payer CIOs to rethink IT's role in "running the business" in new ways that may not mirror how IT had been organized in the predigital business era

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