Gartner Research

Market Definitions and Methodology Guide: Unified Communications, Worldwide

Published: 17 November 2015

ID: G00292890

Analyst(s): Daniel O'Connell , Mika Rajamaki, Megan Fernandez , Scott Morrison, Tom Eagle


This definition guide provides the segmentation, methodology and definitions that Gartner uses for its market forecasts for unified communications. Forecasts are featured for both premises-based and cloud-based UC.

Table Of Contents

What You Need to Know



  • Influencing Factors
    • Demand
    • Supply
    • Macroeconomics and Geopolitics
  • Primary and Secondary Sources


  • Unified Communications Reporting Metrics

High-Level Definitions and Segmentation

  • End-User Spending Metrics
  • Geographical Coverage

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