Gartner Research

Market Trends: How Service Providers Can Leverage and Differentiate for Digital Operations Management Services

Published: 18 November 2015

ID: G00280470

Analyst(s): Gianluca Tramacere, Cathy Tornbohm , Patrick Sullivan


Digital business operations management services are a small but emerging opportunity. IT services provider practice managers and strategists must understand how managed services in digital business operations can generate significant revenue, but also require great investment and risk management.

Table Of Contents


  • Digital Operations Management Overview

Market Trend

  • Embedded Devices
  • Integration Across Multiple Organizations
  • Information- and Analytics-Driven
  • End-to-End Accountability
  • Market Structure Trend
    • Market Requirements
  • Buyer Trend
    • Buyer Demands
  • Technology Trend
    • Technology Requirements
    • Future Technology Enablement
  • Market Opportunity
    • Strengths Providers Can Exploit
    • Obstacles to Success
    • Examples of Digital Operations Management Services

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