Gartner Research

Plan Transition and Transformation Deliverables to Safeguard Outsourcing Return on Investment

Published: 20 November 2015

ID: G00292480

Analyst(s): Neil Barton , Daniel Barros


Outsourcing proposals often include one-off charges for "transition and transformation." Since service providers define these differently, sourcing managers must analyze T&T costs objectively to decide which are essential to achieving ROI and which could be reduced.

Table Of Contents
  • Key Challenges



  • Require Service Providers to Structure T&T Charges Into Objective Projects
  • Measure T&T as a Percentage of TCO, Not TCV
  • Allow Enough Time for T&T to Ensure That ROI Is Achieved

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