Gartner Research

Cloud Office: Comparing Google Apps for Work and Microsoft Office 365

Published: 24 November 2015

ID: G00277297

Analyst(s): Bill Pray, Guy Creese


Enterprises are investigating cloud office suites to achieve lower costs and more agility. Feature differences make selecting such a suite difficult. This assessment compares two popular offerings: Google Apps for Work Unlimited and Microsoft Office 365 (E5 license).

Table Of Contents



  • Comparison Logistics
    • Google Apps for Work Unlimited
    • Microsoft Office 365
  • Comparison Methodology
  • Cloud Office Comparison
    • Email, Calendar, Contacts and Tasks
    • Instant Messaging
    • Online Meetings
    • Collaboration
    • Social Networking
    • Productivity Tools
  • Cross-Functional Services
    • Migration
    • Hybrid Deployment
    • Mobile Support
    • User Experience


  • Choose Based on How the Enterprise Works
  • Create an Exit Strategy
  • Leverage User Segmentation

The Details

  • General SaaS Controls and Criteria
  • Pricing and Packaging
    • Google Apps for Work
    • Microsoft Office 365
  • Concerns About Cloud Office
    • Issues With the SaaS Providers
    • Internal Enterprise Issues With SaaS

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.