Gartner Research

Consumer Long-Distance: Invest or Divest?

Published: 04 December 2000

ID: G0094110

Analyst(s): Margaret Schoener, Amanda Sabia


Recent announcements by AT&T and WorldCom, in which they restructured or realigned their consumer long-distance business into discrete business segments, raises a number of interesting issues related to the future of long-distance as a viable or separate product for the consumer segment. This Perspective profiles the consumer long-distance business and focuses on future service providers' positions in this market. Should services providers divest or invest in consumer long-distance?

Table Of Contents
  • Introduction
  • What's the Long-Distance Revenue Profile?
  • What's the Long-Distance Carrier Profile?
  • What Are the Recent Trends in Consumer Long-Distance?
    • Average Monthly Billing
    • Consumer Long-Distance Churn
    • Service Bundling
  • Dataquest Perspective
    • What Are the Criteria for Success in Consumer Long‑Distance?
    • Why Divest Consumer Long-Distance?
    • Why Invest in Consumer Long-Distance?

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