Gartner Research

Apply the Mobile Productivity Framework to Extract More Value From Mobility

Published: 25 November 2015

ID: G00280439

Analyst(s): Craig Roth , Mark Cortner


Mobile strategists often focus on high-volume, transactional processes, but mobile tools are also effective for high-value, nonroutine work in today's digital workplace. Technical professionals can enable more value from mobility by connecting mobile productivity tools with nonroutine work.

Table Of Contents

Problem Statement

  • Setting Context: Mobility, Mobile Productivity and Definitions

The Gartner Approach

The Guidance Framework

  • Prework
    • Shift Thinking From Infrastructure to Productivity
    • Define "Productivity" in Business Terms
    • Extend Thinking Beyond the "Consumption Assumption"
  • Example Scenario
    • Example Step 1: Determine What Really Matters to the Business
    • Example Step 2: Tease Out Nonroutine Tasks Essential to Meet Business Goals
    • Example Step 3: Find Useful Mobile Productivity Tools
    • Example Step 4: Connect Tools to Nonroutine Processes to Improve Productivity
    • Summary of Example Scenario
  • Step 1: Prioritize Outcomes and Key Business Processes
    • How to Determine Outcomes and Key Business Processes
  • Step 2: Apply Productivity Matrix to Find Nonroutine Tasks
    • The Importance of Nonroutine Work
    • Overview of the Productivity Matrix
    • How to Discover Nonroutine Processes
  • Step 3: Curate Second-Tier-of-Value Tool List
  • Step 4: Change Processes and Work Habits
    • Success Will Require a Nonorganic Approach
  • Related Guidance

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