Mobile strategists often focus on high-volume, transactional processes, but mobile tools are also effective for high-value, nonroutine work in today's digital workplace. Technical professionals can enable more value from mobility by connecting mobile productivity tools with nonroutine work.
- Setting Context: Mobility, Mobile Productivity and Definitions
The Gartner Approach
The Guidance Framework
- Shift Thinking From Infrastructure to Productivity
- Define "Productivity" in Business Terms
- Extend Thinking Beyond the "Consumption Assumption"
- Example Scenario
- Example Step 1: Determine What Really Matters to the Business
- Example Step 2: Tease Out Nonroutine Tasks Essential to Meet Business Goals
- Example Step 3: Find Useful Mobile Productivity Tools
- Example Step 4: Connect Tools to Nonroutine Processes to Improve Productivity
- Summary of Example Scenario
- Step 1: Prioritize Outcomes and Key Business Processes
- How to Determine Outcomes and Key Business Processes
- Step 2: Apply Productivity Matrix to Find Nonroutine Tasks
- The Importance of Nonroutine Work
- Overview of the Productivity Matrix
- How to Discover Nonroutine Processes
- Step 3: Curate Second-Tier-of-Value Tool List
- Step 4: Change Processes and Work Habits
- Success Will Require a Nonorganic Approach
- Related Guidance
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