Gartner Research

Three Best Practices for Establishing Effective Business Process Governance

Published: 25 November 2015

ID: G00290977

Analyst(s): Samantha Searle, Bruce Robertson

Summary

Business process directors often fail to establish effective business process governance, leading to lost revenue, reduced customer satisfaction and increased risk. Employing three best practices for business process governance can help them improve key business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Start With Seven Steps to Ensure Accountability for Business Outcomes
    • Recommended Actions
  • Ensure BP Governance Supports Business Change, Rather Than Hinder It
  • Leverage Existing Structures to Build Your BP Governance Structure
    • Recommended Actions

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