Gartner Research

CIOs Must Push Vendors to Get Serious About UX Design — Here's How to Do It

Published: 30 November 2015

ID: G00293313

Analyst(s): Brian Prentice

Summary

CIOs and application leaders will have to extend their user experience design strategies to include effective UX design assessment criteria of enterprise software as part of product sourcing and vendor management activities.

Table Of Contents
  • Key Challenges

Analysis

  • Assess Vendors on Their UX Design Teams, Not the UI of Their Products
  • Demand Vendors Approach UX as an Extension of Their Broader Platform Initiatives

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