Gartner Research

Market Trends: How Service Providers Can Differentiate for Business Process Optimization Services

Published: 30 November 2015

ID: G00274090

Analyst(s): Cathy Tornbohm , Susanne Matson , Patrick Sullivan


Business process optimization services currently represent a big opportunity for service providers within digital business efforts. Strategic planners and practice managers at IT services providers must understand how to best position themselves for this growth market.

Table Of Contents


  • Gartner's Digital Business Services Framework
    • Characteristics of Business Process Optimization Services Aligned to the Digital Business Services Market Framework

Market Trend

  • Business Process Optimization Is Seeing the Highest Demand Within the Digital Business Services Market Framework
  • Acquire and Develop Assets to Support Digital Business Process Optimization
  • Focus on Value and Business Outcomes Is Front and Center
  • Industry and Process Excellence Brings Better Results With Digital Business Process Optimization
  • Organizational Change Management Skills Are Essential to the Success of Digital Business Process Optimization
    • Asset+ Consulting, Process Enhancement Technologies, and Services With Implementation IP Assets Will Be Key in Business Process Optimization
    • Preconfigured Digital Platform Solutions Accelerate Time to Value
  • Examples of Business Process Optimization
    • Case Studies
  • Buyer Trend
    • Primary Buyer Interest for This Service Falls Within the Function Itself

Vendors to Watch

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.