Gartner Research

Market Trends: How Service Providers Can Differentiate for Business Process Optimization Services

Published: 30 November 2015

ID: G00274090

Analyst(s): Cathy Tornbohm, Susanne Matson, Patrick Sullivan

Summary

Business process optimization services currently represent a big opportunity for service providers within digital business efforts. Strategic planners and practice managers at IT services providers must understand how to best position themselves for this growth market.

Table Of Contents

Introduction

  • Gartner's Digital Business Services Framework
    • Characteristics of Business Process Optimization Services Aligned to the Digital Business Services Market Framework

Market Trend

  • Business Process Optimization Is Seeing the Highest Demand Within the Digital Business Services Market Framework
  • Acquire and Develop Assets to Support Digital Business Process Optimization
  • Focus on Value and Business Outcomes Is Front and Center
  • Industry and Process Excellence Brings Better Results With Digital Business Process Optimization
  • Organizational Change Management Skills Are Essential to the Success of Digital Business Process Optimization
    • Asset+ Consulting, Process Enhancement Technologies, and Services With Implementation IP Assets Will Be Key in Business Process Optimization
    • Preconfigured Digital Platform Solutions Accelerate Time to Value
  • Examples of Business Process Optimization
    • Case Studies
  • Buyer Trend
    • Primary Buyer Interest for This Service Falls Within the Function Itself

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