Gartner Research

ITSSM and CMPs Are Colliding at the Service Portal

Published: 01 December 2015

ID: G00291627

Analyst(s): Dennis Smith, Katherine Lord

Summary

More clients look to deploy a private or hybrid cloud front-ended by a service portal. As ITSSM implementations mature to include self-service, unlikely vendors appear on shortlists. I&O leaders must consider when to use the ITSSM portal and service catalog, or a cloud management tool.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Deploy an Architecture for Cloud Deployments Centered Around the Service Request Portal
  • Ensure That Infrastructure and Service Management Personnel Collaborate on Cloud Initiatives Early in the Planning Stages
  • Base Your Cloud Computing Tooling Decision on the Maturity of Your Current ITSSM Deployment and the Depth and Breadth of Your Provisioning Requirements

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