Gartner Research

China Summary Translation: Three Effective Ways to Reduce Software Support and Maintenance Costs by Up to 50 Percent

Published: 06 December 2015

ID: G00295547

Analyst(s): Matthew Cheung, Rob Wilkes

Summary

IT procurement has to justify software maintenance spend as the software depreciates and support needs for it reduce over time, leading to a cost versus benefit imbalance. Here, we offer best-practice techniques to help software buyers reduce maintenance and support costs.

Table Of Contents

主要挑战

建议

Three Effective Ways to Reduce Software Support and Maintenance Costs by Up to 50 Percent

  • Key Challenges
  • Recommendations

Introduction

Analysis

  • Investigate If There Are Multiple Support Programs on Offer From Software or SaaS Vendors
    • Different Support Offerings Deliver Different Levels of Service to Justify the Price
  • Reduce Shelfware by Looking at the Possibility of Reselling Licenses (Europe-Only)
    • Some Light at the End of the Shelfware Tunnel for European Licensees
  • Evaluate Third-Party Support Options or a Self-Supported Model
    • Rules of Engagement for Using Third-Party Support

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