Gartner Research

China Summary Translation: Three Effective Ways to Reduce Software Support and Maintenance Costs by Up to 50 Percent

Published: 06 December 2015

ID: G00295547

Analyst(s): Matthew Cheung, Rob Wilkes


IT procurement has to justify software maintenance spend as the software depreciates and support needs for it reduce over time, leading to a cost versus benefit imbalance. Here, we offer best-practice techniques to help software buyers reduce maintenance and support costs.

Table Of Contents



Three Effective Ways to Reduce Software Support and Maintenance Costs by Up to 50 Percent

  • Key Challenges
  • Recommendations



  • Investigate If There Are Multiple Support Programs on Offer From Software or SaaS Vendors
    • Different Support Offerings Deliver Different Levels of Service to Justify the Price
  • Reduce Shelfware by Looking at the Possibility of Reselling Licenses (Europe-Only)
    • Some Light at the End of the Shelfware Tunnel for European Licensees
  • Evaluate Third-Party Support Options or a Self-Supported Model
    • Rules of Engagement for Using Third-Party Support

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