Gartner Research

Lessons Learned: What Eastern European Banks Can Teach CIOs in Other Geographies About Digital Banking

Published: 07 December 2015

ID: G00289866

Analyst(s): Stessa Cohen


The financial services industry in Eastern Europe has undergone huge changes in recent years, with the result that financial services providers and technology vendors working in the region have important lessons to offer about digital banking.

Table Of Contents
  • Key Challenges



  • Think, Plan, Develop and Organize Both Business and IT With the Customer — Not the Channel or the Technology — Constantly in Mind
  • Transform the Product Development Process to Involve Customers at Every Stage
  • Work Toward a Complete Customer Experience Journey

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