Gartner Research

How to Avoid the Five Most-Common IT Automation Pitfalls

Published: 07 December 2015

ID: G00291936

Analyst(s): Robert Naegle


Infrastructure and operations leaders have identified five common pitfalls in automation initiatives that should be avoided and can be averted through the use of some common best practices. Look beyond tools to overcome these pitfalls and to avoid derailing your I&O automation initiatives.

Table Of Contents
  • Key Challenges



  • Pitfall No. 1: Shortage of IT Automation People and Skills
    • Develop Process Definition and Automation Skills
  • Pitfall No. 2: There Is a Lack of Documentation for Existing Process
    • Establish a Process Documentation Culture, Starting With Standard and Repetitive Processes
  • Pitfall No. 3: Cultural Resistance
    • Attack Culture Resistance With Specific, Measurable Objectives and Incentive and Recognition Programs
  • Pitfall No. 4: Lack of Standards and Process Expertise
    • Establish Clear Process Standards, Automation Discipline and Governance
  • Pitfall No. 5: Loss of Focus and Traction
    • Document and Communicate the Primary Objective and Manage to Success Milestones
    • Prioritize the Areas of Greatest Operational Value
  • Appendix

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