Gartner Research

Market Trends: Innovation, Analytics and Unbundling Will Determine HR BPO Leaders

Published: 07 December 2015

ID: G00290899

Analyst(s): Morgan Yeates


Just as core HR business process outsourcing services have come dangerously close to commoditization, existing and new providers' investments in innovation, analytics and service spin-offs breathe new life into the market. These investments will determine who the market leaders will be.

Table Of Contents


Market Trends

  • Growth Trends: Five Factors Expand the HR BPO Market
    • Technology Drives New HR BPO Functionality … and Contributes to Market Growth
  • Services Trends: Commoditization Demands Continuous Differentiation
  • Technology Trend: BPaaS Becomes the New HR BPO Norm
    • Cloud Solutions Fuel Demand
    • Emerging Technologies Enhance HR BPO Services
  • Buyer Trend: Analytics and RPO Explode
    • Analytics Are Pervasive
    • RPO Providers Unpack Their Services
  • Regional Trend: Large Markets Grow Steadily, Emerging Markets Grow Fitfully

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