Gartner Research

Critical Capabilities for Enterprise Content Management: Compliance and Records Management

Published: 08 December 2015

ID: G00274701

Analyst(s): Karen M. Shegda, Kenneth Chin


ECM is both a strategy and a set of applications that help organizations achieve business outcomes. Records management facilitates establishing a system of record and meeting regulatory compliance requirements; we analyze the criteria organizations should consider in selecting an RM solution.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Alfresco
    • EMC
    • HPE
    • Hyland
    • IBM
    • Laserfiche
    • Lexmark
    • Microsoft
    • Newgen
    • Objective
    • OpenText
    • Oracle
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Retention Policies/Schedules
    • Classification/Categorization
    • Manage in Place
    • Interoperability
    • Physical Records
    • Imaging
    • Search/Discovery
    • Regulations/Certifications
  • Use Cases
    • Trusted System of Record
    • Regulatory Compliance
    • Long-Term Digital Preservation

Inclusion Criteria

  • Critical Capabilities Rating

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