Published: 16 December 2015
ID: G00281216
Analyst(s): Janelle Hill, Jim Duggan, John A. Wheeler, Deborah Wilson, Daniel Stang, Ron Hanscome, Chris Matchett
I&O leaders are bombarded with vendor and industry messaging to use ITSSM tools as a platform for all business activity, much like a mini ERP. Analysis across a broad array of product categories included in "enterprise service management" hype proves that these tools cannot yet support this vision.
Introduction
Analysis
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