Gartner Research

Smart Machines Will Be the Catalyst for One of the Most Disruptive Eras in Retail

Published: 17 December 2015

ID: G00290851

Analyst(s): Miriam Burt , John Davison


Smart machines have the capability to transform the dynamics of the retail industry. Retailers that adopt smart machine technologies will benefit from radically changed cost structures and new streams of revenue that will enable them to gain competitive advantage.

Table Of Contents


  • The Emergence of "Smarter" Machines
  • Key Finding No. 1: Smart Machine Technologies, Increasingly Adopted by Retailers and Consumers Alike, Will Radically Change Retail Cost Structures
    • Impact on Optimizing Costs for Operational Tasks
  • Key Finding No. 2: The Convergence of Smart Machines, the IoT and Algorithms Will Generate New Revenue Opportunities Through Industry Fluidity
    • Impact on Revenue-Generating Decisions
    • Industry Fluidity

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