Gartner Research

How CSP CIOs Can Take a Business-Driven Approach to Digital Transformation

Published: 22 December 2015

ID: G00291308

Analyst(s): Neil Osmond , Amresh Nandan


Digitalization presents unique opportunities for CSPs to achieve game-changing business transformation. However, there is a tendency for CSPs to try to achieve this through incremental technology modernization, inhibiting the ability to adapt quickly enough to the dynamic nature of digital business.

Table Of Contents
  • Key Challenges



  • Digitalization Involves End-to-End Process Change
    • Take an "Outside-in" Perspective
    • Visualize Processes
  • Match Technology Modernization Initiatives With Objectives to Enhance Customer Interactions
    • Simplify and Rationalize Where Possible
  • Rethink Partnering and Talent Management

Case Study

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