Gartner Research

Click Agreements Threaten Mode 1 Requirements but Can Benefit Mode 2 Where Agility Matters More Than Risk for Bimodal IT

Published: 23 December 2015

ID: G00294067

Analyst(s): Joseph Neapolitan

Summary

Technology procurement leaders are seeing more "click-to-accept" agreements as software vendors push them. They recognize that agreements are more binding than perceived, and worry about the risk of engaging vendors incapable of delivering services and being unable to hold them contractually liable.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Work With the Stakeholders Proposing the Use of Click Agreements to Determine What Is Being Done When This Arrangement Is Presented, and Consider Accepting Click Agreements for Mode 2 Projects, While Continuing Use of Standard Agreements for Mode 1 Projects
  • Identify and Validate the Reasoning Supporting the Use of Click Agreements, and Advise the Organization of Important Issues Involved and the Governing Policies That Must Be Followed in This Arrangement
  • Educate All Staff to Avoid Accepting Undesired Click-to-Accept Agreements; but If They Must Be Used, Carefully Determine If There Are More Linked Documents and Underlying Factors That Will Govern Your Relationship With the Software Vendor

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