Gartner Research

Consumer Identity and Access Management Is a Digital Relationship Imperative

Published: 30 December 2015

ID: G00293444

Analyst(s): Lori Robinson, Mary Ruddy


Digital business is expanding the need for customer-facing identity and access management. CIAM capabilities — including user registration, social login and user profile management — can enable you to provide a secure, unified and business-enhancing customer experience across multiple channels.

Table Of Contents


  • CIAM Business Drivers
  • CIAM Requirements
    • Commonly Required Features
    • Required Architectural Elements
  • Typical CIAM Buyers
  • Representative CIAM Solution Vendors
    • Competitive Landscape
  • Strengths
  • Weaknesses


The Details

  • Registration
    • Self-Service Registration
    • Delegated Administration
    • Social Registration
  • SSO
  • Account Validation
  • User Profile Management
  • Password Management
  • Privacy and Consent Management
  • Identity Creation and Storage
  • Data Aggregation
  • Stronger Authentication
  • Multichannel Support
  • Marketing Capabilities

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