Gartner Research

Succeed on a Field Service Project With the Right Team

Published: 05 January 2016

ID: G00293962

Analyst(s): Jim Robinson


Field service management software implementations can generate massive returns, but most fail despite decades of product maturity. This research provides the IT leaders who sponsor them with human considerations, and provides best-practice guidance to justify and execute the appropriate adjustments.

Table Of Contents
  • Key Challenges



  • Define the Roles of Executive, Project Sponsor and Project Manager
  • Assign a Project Manager With the Sphere of Influence and Experience to Overcome Major Conflict Across Departments
  • Convince the Organization to Include the Most Experienced and Influential Technicians and End Users on the Project
  • Ensure That the Project Manager and Project Team Members Have the Visible Support of Senior Management

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