Gartner Research

Change Management for Supply Chain Leaders: Communicate the Why and How of Change With an Explainer

Published: 05 January 2016

ID: G00291473

Analyst(s): Pam Fitzpatrick


CSCOs, center of excellence leaders and postmerger integration teams must help people transition to new ways of working. This exercise will help you craft an "explainer" document that defines the fundamental messages that underpin your change management communications plan.

Table Of Contents
  • Key Challenges



  • Borrow Journalism's "Explainer" Concept to Define the Context for Change
  • Create a Single-Page Document That Answers Three Critical Questions of Context
  • Incorporate Your Explainer Messages Into Your Change Management Communications Plan
    • Use the Facts as a Platform for Stories and Themes

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