Gartner Research

Where Banks Can Use Smart Machines

Published: 08 January 2016

ID: G00290560

Analyst(s): Tom Austin, David Furlonger


Smart machines offer huge potential benefits to early adopters within financial services, even with regulators barring banks from some use cases. CIOs must proactively prioritize potential investments in smart machines and begin pilots in 2016.

Table Of Contents
  • Impact


Impact and Recommendations

  • Most banks will invest in the six main types of smart machines during the next few years, mandating that CIOs and other business leaders work together to determine how to exploit each
    • 1. Smart Vision Systems
    • 2. Virtual Customer Assistants
    • 3. Virtual Personal Assistants
    • 4. Smart Advisors
    • 5. Other Natural-Language Processing Technologies
    • 6. Smart Campus Infrastructure
  • Additional Sample Banking Industry Uses of Smart-Machine Technology
  • Caveat

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