Gartner Research

Improve Operational Effectiveness in Service Providers Primer for 2016

Published: 11 January 2016

ID: G00293067

Analyst(s): Gianluca Tramacere, Mentor Cana


Market innovation and differentiation mean nothing if they are not grounded in operational effectiveness. Our key metrics, best practices and practical advice are crucial for market competitiveness and business success.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What metrics and best practices will you need to drive service effectiveness and achieve increased margins while conveying a stronger value proposition?
    • How are competitors and market disrupters organizing and enhancing their operating models?
    • In light of the current forces and demands impacting the market, which best practices and related processes, technologies and skills are the most appropriate in optimizing operational effectiveness?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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