Gartner Research

Leading From the Heart: Mode 2 and the Art of Leading Self-Organizing Teams

Published: 14 January 2016

ID: G00298366

Analyst(s): Leigh McMullen , Bard Papegaaij , Patrick Meehan


Conventional management approaches and hierarchical structures don't work for Mode 2, as they are too rigid, too slow and stifle innovation. This research shows leaders how to design and lead a Mode 2 organization consisting of self-organizing, responsive and creative teams.

Table Of Contents
  • Key Challenges


  • What Is Self-Organization?
  • Why Self-Organization Matters in Mode 2


  • Design Your Mode 2 Organization Using the Eight Defining Attributes of Self-Organization
    • 1. Group Size
    • 2. Internal Diversity
    • 3. Clear Boundaries
    • 4. Local Autonomy
    • 5. Adaptive Leadership
    • 6. Continuity
    • 7. Formal Connections
    • 8. Informal Connections
  • Your Action Plan
    • Use Mode 2 Experimentation to Evolve Your Self-Organizing Teams
    • Quickly Help Your Teams Establish a Strong Team Brand
    • Lay Down Clear Team Boundaries
    • Demonstrate Unconditional Support
    • Design the Right Enterprise Connection Points
    • Facilitate and Encourage Interteam Visitors
  • Conclusion

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