Gartner Research

Transforming Into a Digital Insurance Company Primer for 2016

Published: 14 January 2016

ID: G00292986

Analyst(s): Kimberly Harris-Ferrante


Insurance CIOs play a critical role in equipping the enterprise to build and fulfill new digital insurance business models. Establishing an agile, user-centric and flexible IT environment to promote product innovation, customer-centricity, channel integration and process excellence is essential.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What are the emerging business and technology trends that are impacting the insurance industry?
    • What are the main components of an effective digital insurance business model and IT roadmap?
    • How should insurers build a business model and IT environment to support customer centricity?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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