Gartner Research

Planning, Sourcing and Managing Communications Services Primer for 2016

Published: 15 January 2016

ID: G00293025

Analyst(s): Robert Mason , Bjarne Munch , Lisa Pierce


Successful I&O leaders must anticipate and adapt to the impact of rapidly evolving business requirements, IT and communications services technology by addressing how they architect, source, implement and manage both fixed and mobile voice and data communications services.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What external forces will affect enterprise communications and network infrastructure in the next five years?
    • What new communications technologies and services will impact enterprises?
    • Which are the most effective strategies and best practices to architect, implement and manage a rapidly changing communications service infrastructure?
    • Which providers will succeed/fail?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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