Gartner Research

Market Insight: Digital Disruption in the IT Services Industry

Published: 15 January 2016

ID: G00293713

Analyst(s): Susan Tan


All industries are being disrupted by digital technologies. IT services is no exception. Every role within IT services firms — strategy, delivery, operations, sales, marketing and HR — must adapt or lose relevance.

Table Of Contents


Background and Context

The Impact

  • New Service Offerings
  • New Methodologies
  • New Competitors
    • Established Competitors
    • Emerging Competitors
    • Online Talent Marketplaces
    • Crowdsourcing Marketplaces
    • Tools and Smart Machines
  • New Ecosystems
  • New Business Models and Pricing Mechanisms
  • New Talent Mix
  • Customer Experience


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