Creating and Managing Shared Services Primer for 2016
Published: 15 January 2016
IT shared-service organizations are evolving from a focus on cost-efficiency and economies of scale, to providing services with high business impact and value, to targeting strategic services the business will need in the future. Gartner's research will focus on SSOs as they evolve and mature.
Table Of Contents
- Top Challenges and How Gartner Can Help
- How should CIOs approach shared services as an important part of enterprise business solutions?
- How should CIOs engage and leverage the relationships with the BU clients?
- How should CIOs evolve the SSO to become a 3.0 organization?
- Suggested First Steps
- Essential Reading
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