Gartner Research

Nortel Networks Clarify ClearCallCenter

Published: 26 January 2001

ID: G0094922

Analyst(s): Carol L. Simmons, Minna Siegel


Clarify ClearCallCenter, intended to create a single point of contact for customers, is part of the Clarify Sales Solution which integrates with the Clarify eFrontOffice Solution. Other components of the Clarify Sales Solution include Clarify ClearSales, Clarify ClearSales Configurator, Clarify ClearSales Commissions, and Clarify Task Manager. The Clarify Sales Solution automates the call center, field service, and Internet e-commerce applications. It aims to create cross-selling and upselling opportunities; enable the creation of personalized customer portals with information relating specifically to each customer's business needs; and to improve communication across call centers, field sales, channel partners, and eCommerce. Clarify is a Nortel Networks company.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
  • Pricing
    • GSA Pricing
  • Competitors
  • Strengths
    • Integrates Sales and Service
    • Adapts to Unique Requirements
  • Limitations
    • Shift in Focus
  • Insight

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.