Gartner Research

Build and Market Unified Communications Offerings Primer for 2016

Published: 19 January 2016

ID: G00293069

Analyst(s): Katriina Valli, Megan Fernandez , Tom Eagle , Daniel O'Connell


Service providers must develop enterprise communications product and service portfolios that support current and future collaboration and communications requirements from enterprise customers. This initiative can help them to do so.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How is the market demand transforming?
    • How should the service providers respond to the market change?
    • How should we innovate in service provision and business models?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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