Gartner Research

The Future of Social Software in the Workplace

Published: 21 January 2016

ID: G00293232

Analyst(s): Jeffrey Mann , Nikos Drakos , Mike Gotta


Though the future of social software remains dynamic and compelling, deployment for general use — without a focus on purposeful application — is unlikely to deliver the highest impact. This research will help IT leaders understand the need to focus on specific use cases and application scenarios.

Table Of Contents


  • Evolving Usage Patterns for Social Software in the Workplace
  • Contextualizing Social Software
  • The Role of Market Guides
  • The Road Ahead for Social Software in the Workplace

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