Gartner Research

Enhancing and Communicating Performance and Measurement of Business Value of IT Primer for 2016

Published: 21 January 2016

ID: G00293041

Analyst(s): Kurt Potter

Summary

Measurement of business value is paramount for sustaining successful IT organizations and for transforming to digital business. CIOs and IT leaders must hone their business value communication programs to shape and meet value expectations from IT investments.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How do I demonstrate the value and success that is delivered to the enterprise from my IT strategy, projects, services and purchases?
    • How do I translate, reinterpret and quantify the value of technology into the language of business choices and decisions?
    • How do I interpret and communicate the economic value of data, information, knowledge and wisdom that is already within the enterprise and outside of it?
    • How do I meet stakeholder performance expectations to optimize, maximize or balance IT-enabled growth, innovation, cost and risk?
    • How do I increase the maturity of IT performance management to drive better IT and business outcomes?
    • How do I convert the mission-critical priorities of the enterprise into metrics to show the IT organization's contribution to business outcomes?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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