Gartner Research

Forecast Analysis: IT Services, Worldwide, 4Q15 Update

Published: 21 January 2016

ID: G00292744

Analyst(s): Dean Blackmore , Gregor Petri , Susanne Matson , Julie Short, Gianluca Tramacere, TJ Singh , Misako Sawai , Cathy Tornbohm , Douglas Toombs , Christine Tenneson , Mika Rajamaki, Morgan Yeates, Susan Tan , Fred Ng, Jacqueline Heng, Patrick Sullivan , Helen Huntley , Sandra Notardonato


The worldwide IT services market is forecast to grow 3.8% in 2016, a decrease of 0.2% when compared with the 3Q15 forecast. The outlook for Brazil has been reduced from a 2014-2019 CAGR of 9.3% in the 3Q15 forecast to 7.5% in this forecast, due to a marked slowdown in discretionary spending.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Outlooks for China, Brazil, Argentina, and India All Reduced
  • The forecast for India has been reduced from a CAGR of 14.2% in the 3Q15 forecast to a CAGR of 11.5% in this forecast. The primary driver for this downgrade is as follows:
  • Consulting and Implementation: Digital Services' Impact on Growth of the Implementation Market Will Be Material by 2019
  • ITO: Cloud Infrastructure Adoption Continues to Gather Pace
  • BPO: BPaaS to Reach 29% of the BPO Market by 2019
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO
  • Product Support Services

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