Gartner Research

Planning, Selecting and Deploying Unified Communications and Collaboration Primer for 2016

Published: 22 January 2016

ID: G00293003

Analyst(s): Drew Kraus , Michelle A. Brosnahan, Mike Fasciani


IT leaders play a crucial role in ensuring that unified communications and collaboration solutions support enterprisewide, individual user and workgroup needs. Balancing offerings from strategic suppliers and point solutions to support innovative communications and drive business outcomes is key.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How do we develop a UCC strategy and roadmap aligned with business priorities and in collaboration with business partners?
    • How do we select and deploy UCC technologies from a wide array of solution suites and best-of-breed offerings?
    • How do we fit key emerging technologies, such as cloud, mobile, video and consumer functionality, into our overall UCC strategy?
    • How do we enable innovation within business units and workgroups, while ensuring continued operation of critical functions?
    • How do we integrate our UCC solution with key adjacent business initiatives, including customer service, the digital workplace, analytics and business processes integration?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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