Gartner Research

Three Best Practices to Prevent Business Damage From Ineffective Business Process Ownership

Published: 22 January 2016

ID: G00296295

Analyst(s): Samantha Searle , Bruce Robertson


A lack of effective business process ownership is one main reason why BPM programs fail. By following three best practices, business process directors can prevent ineffective process owners from having a detrimental impact on key business outcomes and process performance.

Table Of Contents
  • Key Challenges



  • Select Process Owners With the Right Attributes, and Identify Clear Responsibilities
  • Validate and Revise Process Metrics to Support Process-Related Decisions
  • Reward Positive Process Owner Behavior to Avoid Inertia

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