Gartner Research

Leveraging IT for Effective Healthcare Consumer, Member and Patient Engagement Primer for 2016

Published: 25 January 2016

ID: G00294802

Analyst(s): Thomas J. Handler, M.D. , Jeff Cribbs , Constance Sjoquist, Richard Gibson, M.D.


Business and technology forces are empowering the consumer and demand a response from healthcare enterprises. This research advises healthcare CIOs on technology investment priorities that can help drive value through improved consumer engagement.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What technology-enabled consumer/member/patient engagement strategies can healthcare payer and provider CIOs leverage to improve satisfaction, lower the cost of care and improve healthcare quality?
    • What technologies, vendors and solution architectures can enable healthcare payers and providers to realize the benefits of their consumer engagement strategies?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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