Gartner Research

Reduce LAN Equipment Support Costs With Limited Lifetime Warranties

Published: 26 January 2016

ID: G00292620

Analyst(s): Mark Fabbi , Danilo Ciscato, Bill Menezes


Limited lifetime warranties for LAN equipment can reduce support costs by 40% to 95%, but network managers need to separate real benefits from vendor marketing hype. This document provides a checklist to evaluate LLW programs, and assess the need for additional support contracts.

Table Of Contents
  • Key Challenges



  • Read the Fine Print and Assess If the LLW Entitlements Can Replace a Support Contract
  • Evaluate LLW Entitlements, Add Supplementary Support Contracts If Needed, Use a Tiered-Support Approach

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.